1. Who we are.

This Privacy Policy applies to Pasadena Clinical Group ("PCG", "we", "our"), an outpatient mental health practice located at 301 N. Lake Ave, STE 600, Pasadena, CA 91101, and to the website at losangelessocialanxiety.com. This Policy covers personal information collected via this website. Information collected through clinical services is also governed by our Notice of Privacy Practices and applicable federal and California health-information law.

2. Categories of personal information we collect.

Within the past 12 months, we may have collected the following categories of personal information, as defined under the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA"):

Identifiers — name, email, phone number, IP address, device identifiers (when you fill out a form, contact us, or visit the site).
Customer records — information you provide on contact forms, application forms, or by email.
Internet activity — browser type, referring URL, pages viewed, time on site, interaction data (when analytics are enabled with your consent).
Geolocation — coarse, IP-based geolocation only.
Sensitive personal information (CPRA) — to the extent voluntarily provided in messages or forms, this may include information about your physical or mental health (a category of "sensitive personal information" under California law). We do not collect government IDs, financial-account numbers, account credentials, biometric data, or precise geolocation through this website.
Inferences — we do not draw inferences for profiling.

3. Sources of personal information.

We collect personal information directly from you (forms, email, phone), automatically through your interaction with the website (server logs, consented analytics), and from cookies and similar technologies subject to your consent — see our Cookie Policy.

4. Business and commercial purposes.

To respond to your inquiry, schedule appointments, and provide healthcare services.
To operate, secure, and improve the website.
To meet legal, regulatory, or contractual obligations (including HIPAA, CMIA, and California licensing requirements).
To detect and prevent fraud, abuse, or unlawful activity.
To audit and analyze how the site is used (only with your consent for non-essential analytics).

5. Disclosures and third parties.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We may disclose personal information to service providers who help us operate the website and the practice (for example, our website host, our forms processor / Cloudflare, our scheduling and electronic health record vendors, our payment processor, and our email provider), in each case bound by contract to use personal information only to perform their services for us. We may also disclose information to comply with legal process or to protect the rights, safety, and property of the practice, our patients, or the public.

6. Your rights as a California resident.

Subject to certain exceptions, California residents have the following rights under the CCPA/CPRA:

Right to know. The categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we have shared it.
Right to delete. The deletion of personal information we have collected from you, subject to legal exceptions (including healthcare record-retention laws).
Right to correct. Correction of inaccurate personal information.
Right to opt out of sale or sharing. We do not sell or share personal information; the opt-out is provided through the "Do Not Sell or Share My Personal Information" link in the site footer regardless.
Right to limit use of sensitive personal information. Use is limited to providing the services you've requested and other permitted purposes.
Right to non-discrimination. We will not deny services, charge different prices, or provide a different level of service because you exercised any of these rights.

To exercise any of these rights, contact us at office@pasadenaclinicalgroup.com or by mail at the address above. We will verify your identity through reasonable means and respond within the timeframes set by California law (typically 45 days, extendable by 45 days as needed). You may also use an authorized agent to submit a request on your behalf, with appropriate proof of authorization.

7. Children's privacy.

We do not knowingly collect personal information from children under 13. We do not "sell" or "share" personal information of consumers we know are under 16. If you are a parent or guardian and believe your child has provided personal information, please contact us and we will delete it.

8. Security.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission or storage is 100% secure; please do not include sensitive personal health information in unencrypted forms or email.

9. Cookies and tracking technologies.

See our Cookie Policy for details, including how to manage your preferences. Non-essential cookies (analytics, marketing) are not loaded until you grant consent.

10. Changes to this policy.

We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated by a banner on the site for at least 30 days following the change.

11. Contact.

Privacy questions: office@pasadenaclinicalgroup.com · (626) 354-6440 · 301 N. Lake Ave, STE 600, Pasadena, CA 91101.